Customers involved in improving housing services
Published: Friday 28 June 2024
![This image shows members of the Customer Scrutiny Group](https://www.southlanarkshire.gov.uk/view/images/067087_HN36_SLView_scrutiny_programme.jpg)
The Customer Scrutiny Group (CSG) is involved in improving and developing housing services.
It is made up of customers who work in partnership with the council to undertake an annual programme of scrutiny activities.
It has been a busy year for the CSG who have carried out three scrutiny activities; management of void properties, the homelessness application process, and a mystery shopping exercise on reporting a repair. The CSG were supported throughout each activity by the South Lanarkshire Tenant Development Support Project (SLTDSP).
The CSG will meet with the Resource Management Team, Housing and Technical Resources in August to present their findings and recommendations from the three activities, following which, action plans will be agreed and progressed over the coming months.
Karen Blair, new member of the CSG, said: “We are so happy to be involved and give back to the community after being so well supported by South Lanarkshire Council in the past."
Long-standing CSG member, Mary Ann Patrick, said: “It’s a fantastic group to be a part of, where we’ve not only worked hard to support South Lanarkshire Council tenants, but we’ve also made good friends over the years with everyone."
We will update on the findings from the three activities later in the year along with details of the agreed customer scrutiny programme for 2024/25.
If you would like to get in involved in customer scrutiny or wider customer engagement activities, please email Hannah Beaton, Tenant Engagement and Support Officer.
26 July 2024
New bins boost recycling rates in Rutherglen
26 July 2024
Protecting our data and the planet is their wish
25 July 2024
Cycling has universal appeal
24 July 2024
Design is underway for the new Larkhall Leisure Centre
24 July 2024
Pipers make Betty’s 100th that bit more special
23 July 2024
Apply now for Charitable Trust’s anti-poverty funding
23 July 2024
Pupils delighted with Community wish list boost
22 July 2024
Call to get on board new Rail Skills Academy
22 July 2024
Funding boost will support women in need
19 July 2024
Council leader welcomes seniors back to East Kilbride